Last updated: August 2026

Welcome to Jade Montaigne. These Terms of Sale govern purchases made on our website.

By placing an order on the Jade Montaigne website, you accept these terms.

Seller Information

Jade Montaigne
[Company Name]
[Registered Office Address]
[Postcode – City – Country]
SIRET: [SIRET Number]
Email: contact@jademontaigne.com

Products

The products offered for sale are those presented on the website at the time of the order.

We strive to present our products and their characteristics as accurately as possible. However, colors may vary slightly depending on your screen settings.

Photographs and visuals are for illustrative purposes only and are not contractual.

Prices

All prices displayed on the website are in euros (€), all taxes included (TTC).

Delivery fees are indicated before the final confirmation of your order.

Jade Montaigne reserves the right to modify its prices at any time. However, products will be billed at the price displayed at the time of your order confirmation.

Order

To place an order, you must select the desired products, add them to your cart, and follow the various validation steps.

Before finalizing your order, you will have the opportunity to check its content, its total amount, and your delivery information.

Once your order is validated and your payment is accepted, you will receive a confirmation email.

Jade Montaigne reserves the right to cancel or refuse any order in case of payment issues, suspected fraud, or a prior dispute.

Payment

Payment is made in full at the time of order.

The available payment methods are those offered on the website at the time of your purchase.

Transactions are secured by our payment providers. Jade Mercier does not have access to your complete bank information.

Delivery

We currently offer the following delivery options:

Delivery fees:

- €4.90 for orders up to €49
- Free delivery for purchases of €49 or more

Delivery methods:

- Colissimo: 2 to 3 business days

Delivery times are indicative and may vary depending on the carrier, the time of year, or circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive the necessary information to track your package delivery.

It is the customer's responsibility to verify the accuracy of the information provided during the order, especially the delivery address.

Jade Montaigne cannot be held responsible for any delay or inability to deliver resulting from incorrect information provided by the customer.

Returns and Right of Withdrawal

In accordance with applicable regulations, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal.

To be accepted, any returned item must be:

- unworn;
- unwashed;
- unused;
- undamaged;
- returned with its tags attached;
- returned in its original packaging when possible.

Items showing signs of use, perfume, makeup, washing, or any other damage may not be accepted.

Return Costs

Return costs are the responsibility of the customer, except in the following cases:

- defective product received;
- order error;
- product different from the one ordered.

In these situations, Jade Mercier will cover the costs associated with the return of the product concerned.

Refunds

After receiving and checking your return, we will inform you of the validation or refusal of your refund.

If your return is accepted, the refund will be made using the same payment method as your original order, within the timeframes provided by applicable regulations.

Initial delivery costs may be refunded in accordance with applicable legal provisions.

Defective Products

If you receive a defective or incorrect item, please contact our customer service as soon as possible.

To process your request quickly, we may ask you for:

- your order number;
- a description of the problem;
- photographs of the item concerned.

We will then propose an appropriate solution, which may include an exchange or a refund.

Product Availability

Our products are offered within the limits of available stock.

In the event of an item being unavailable after your order has been confirmed, we will inform you as soon as possible and, depending on your choice and available options, proceed with a refund or an alternative solution.

Liability

Jade Montaigne undertakes to take the greatest care in the presentation and sale of its products.

However, our liability cannot be engaged in case of delay or non-performance resulting from an event beyond our control, particularly in cases of force majeure or failure of a transport provider.

These terms do not in any way limit the legal rights enjoyed by the consumer.

Personal Data

The personal data collected during your order is used solely for the processing of your purchase, delivery, and customer relationship management.

For more information, please consult our Privacy Policy.

Intellectual Property

All content on the Jade Mercier website, including texts, photographs, visuals, logos, and graphic elements, is protected by intellectual property laws.

Any reproduction or use without prior authorization is prohibited.

Applicable Law

These Terms of Sale are subject to French law.

In the event of a dispute, we invite you to contact our customer service to seek an amicable solution.

Failing an amicable agreement, the dispute may be brought before the competent courts in accordance with applicable regulations.

Contact Us

For any questions regarding your order or our terms of sale, you can contact us:

Email: contact@jademontaigne.com